1. General Provisions

These general conditions of sale apply to all sales of products purchased through the website https://shop.porchetta.it

The use of the remote selling service described in these General Conditions is reserved for consumers, understood as natural persons acting for purposes outside their commercial, entrepreneurial or professional activity and companies that must provide the relevant VAT number for issuing the sales invoice.

The language available to conclude the contract is Italian.

The Customer is required to carefully read the General Conditions which are have been made available to you on the Site, in order to allow the Customer to store and reproduce them pursuant to art. 12 of Legislative Decree 9 April 2003, n. 70.

The contracts concluded through the Site are governed by Italian law and, in particular, by Legislative Decree 6 September 2005, n. 206 (“Consumer Code”) and by Legislative Decree 9 April 2003, n. 70 (hereinafter, “Ecommerce Decree”).

 

  1. Identification of the seller

The seller is Porchetta Marchigiana srl, Registered Office: Via Divisione Tridentina, 5, 61122 Pesaro (PU), VAT Number and Tax Code: 01356710416, email: info@porchetta.it.

 

  1. Information relating to the Products

All information relating to the Porchetta Marchigiana srl ​​references susceptible to distance selling through the Site are available, with the relevant product codes, on the Site.
The aforementioned information is provided in accordance with Articles 52 and 53 of the Consumer Code.

 

  1. Price

Product prices are inclusive of VAT. Delivery costs are indicated separately. All prices are expressed in Euros and refer to single product units.

 

  1. Order of Products

The essential characteristics and prices of the Products are shown in the offer relating to each Product.

To purchase the Products, the Customer must complete and send to Porchetta Marchigiana srl ​​the order form in electronic format, following the instructions contained on the Site. The Customer must place the Product in the appropriate “cart” and, after having read the General Conditions, with particular reference to the contribution for delivery costs and the methods of exercising the right of withdrawal, and the Privacy Policy, must select the desired payment method and choose the “send order” option.

Before sending their purchase order, the Customer will have the opportunity to correct any errors in data entry by following the appropriate modification procedure contained on the Site. In particular, the Customer has the right to modify the quantity of the Products that intends to purchase, adding or deleting one or more Products from the “cart”.

By sending the order, the Customer acknowledges and declares that he/she has read all the information provided during the purchase procedure and fully accepts the General Conditions.

Porchetta Marchigiana srl ​​reserves the right to evaluate the acceptance of orders received.
Porchetta Marchigiana srl ​​will inform the Customer of any impossibility to accept orders received within 5 days starting from the day following the day on which the Customer sent the order to Porchetta Marchigiana srl ​​and will refund any sums already paid by the Customer for the payment of the supply.

Cancellations: We will only charge the actual amount at the time of shipment. Should the request arrive before that time, we will be able to fulfill the cancellation request.

Discount Coupon
If you have a Discount Coupon you can use it when purchasing the products, by entering the code in the appropriate field

 

  1. Payment methods

The Customer can pay for the price of the Products and the related delivery costs using Apple Pay, Google Pay and the main Nexi payment cards

The transaction will be charged to the Customer’s credit card only after:
a) the credit card details have been verified;

  1. b) the authorization to charge has been received from the company issuing the credit card credit used by the Customer;
  2. c)the availability of the Product has been confirmed by Porchetta Marchigiana srl.

  

  1. Confirmation of receipt of the order

In accordance with the provisions of art. 53 of the Consumer Code, the Customer receives, at the time of execution of the contract, by email, the confirmation of receipt of the purchase order sent by the Customer, containing a summary of the General Conditions, the essential characteristics of the product ordered, its price, the amount paid, the existence of the right of withdrawal – with an indication of the times and methods for returning the goods – the geographical address to submit any complaints and information on existing assistance services and commercial guarantees.

 

  1. Ineffectiveness of the order

No contract shall be deemed to be concluded between Porchetta Marchigiana srl ​​and the Customer if Porchetta Marchigiana srl ​​has reasonable grounds to believe that the Customer is not acting on the basis of an effective and genuine interest in purchasing the products ordered, or is abusively exercising the right of withdrawal recognized by the following art.12. In such cases, the order forwarded by the Customer must be considered as having no effect whatsoever. Porchetta Marchigiana srl ​​will send the Customer, by e-mail, a communication certifying the failure to conclude the Contract, also taking care of the cancellation of any charge and/or expense to be borne by the Customer.

 

  1. Transport and delivery

The Products purchased on the Site will be delivered to the address indicated by the Customer. At the time of delivery, someone must be present to collect the goods and sign the receipt. Deliveries will not be made to PO boxes.

Delivery costs are to be paid by the Customer and are clearly indicated on the Site and in the order form. Sometimes delivery costs can be completely free of charge when a predefined spending threshold added to the cart is exceeded.

All purchases will be delivered by a certified refrigerated courier (hereinafter, “Courier”) from Monday to Friday, excluding holidays and national holidays. Porchetta Marchigiana srl ​​is not responsible for unforeseeable delays.

Porchetta Marchigiana srl ​​will send the Customer a confirmation email once the Products have been shipped.

In any case, except in cases of force majeure or unforeseeable circumstances, in accordance with the Consumer Code, the Products will be delivered within a maximum of 5 (five) working days starting from the day following the day on which the Customer sent the order, with the exception of the regions of CALABRIA, SICILY and SARDINIA for which the term is 8 working days, unless Porchetta Marchigiana Srl communicates – within the same term, by email – the impossibility of delivering the ordered goods following the subsequent unavailability, even temporary, of the Products. In the event of such communication, Porchetta Marchigiana srl ​​will refund any sums already paid by the Customer for the payment of the supply.

In the event that, following communication from Porchetta Marchigiana srl ​​of a delay in the delivery date, the Customer wishes to cancel the Order, any amount already paid by the same will be refunded as soon as possible, and in any case no later than 30 (thirty) days from the day following that on which the Customer sent the order to Porchetta Marchigiana srl.

For the delivery of the goods, the presence of the Customer or his representative is required at the recipient’s address indicated in the order. Upon delivery of the goods by the Courier, the Customer is required to check that the number of packages delivered corresponds to that indicated in the transport document and that the package is intact or unaltered. Any damage to the package and/or the Products or any discrepancy in the number of packages must be immediately contested by means of a written reservation of control on the Courier’s proof of delivery. Once the Courier’s document has been signed, the Customer will not be able to raise any objections regarding the external characteristics of the delivered package.

 

  1. Invoicing

For orders placed by private individuals, a copy of the transport document will be included inside the package.
In the case of purchase by VAT holders, a courtesy copy of the invoice will follow via email upon delivery and sent to the SDI: The document that must be collected, archived and stored for the purposes and applicable legal obligations (e.g.: identification of the date of receipt and fulfillment of articles 2214 and 2220 of the Civil Code, 21 and 39 of Presidential Decree 633/1972 and related provisions) is however only the original one in XML format digitally signed and transmitted and delivered by the Exchange System pursuant to art. 3 of the Revenue Agency Provision of 30/4/2018 and Ministerial Decree 55/2013.

Online sales are attributable to mail order sales and therefore without the obligation to issue an invoice as provided for in article 22 of Presidential Decree no. 633 of 1972, and without the obligation to issue a receipt as provided for in article 2, letter oo), of Presidential Decree no. 696 of 21 December 1996.

 

  1. Returns

If you have made a purchase on the online sales website shop/porchetta.it and you are a consumer customer, you have the right to withdraw totally or partially from the purchase contract of the non-food products subject of the order, without having to provide any reason within 14 calendar days (“Withdrawal Period”) starting from the day you received the goods.

In express derogation of the provisions of art. 59 of the Consumer Code (Legislative Decree 21 February 2014) and in legitimate application of art. 59, paragraph I, letter. (d*) and (**e) of the aforementioned Code, given the nature of the goods – perishable products – supply of food and beverages sealed goods – subject of this contract, the right of withdrawal cannot be exercised.

*d) the supply of goods that risk deteriorating or expiring rapidly;

**e) the supply of sealed goods that are not suitable for return for reasons of hygiene or related to health protection and have been opened after delivery;

Art. 59 of the Consumer Code: Legislative Decree 21 February 2014, n. 21 has provided (with art. 2, paragraph 1) that the changes made to this article apply to contracts concluded after 13 June 2014.

 

  1. Defects of conformity

In the event of defects of conformity of products sold on Porchetta Marchigiana srl, the Customer must immediately contact Porchetta Marchigiana srl ​​at the email address info@porchetta.it.

The legal guarantees provided for by articles 129, 130 and 132 of the Consumer Code apply to the sale of the Products. The Customer has the right to restore, without charge, the conformity of the goods through repair or replacement or to an adequate reduction in the price or to the termination of the contract. The Customer loses these rights if he does not report the lack of conformity to Porchetta Marchigiana srl ​​within 3 days of receiving the goods.

 

  1. Errors

The information relating to the Products provided on the Site is constantly updated.
However, it is not possible to guarantee the complete absence of errors. Porchetta Marchigiana srl ​​reserves the right to correct errors, inaccuracies or omissions even after an order has been sent and also to change or update information at any time without prior notice.

 

  1. Applicable law and competent court

These General Conditions are governed by Italian law and must be interpreted in accordance with Italian law. For disputes arising from the interpretation, validity and/or execution of these General Conditions, the mandatory territorial jurisdiction will be that of the judge of the place of residence or domicile of the consumer, if located in the Italian territory.

 

  1. Contacts

For further information please write to the following e-mail address: info@porchetta.it

PORCHETTA MARCHIGIANA SRL  via Divisione Tridentina, 5  61122 Pesaro (PU)  Italy  Telephone +39 0721454782